Shipping Policy

Last updated: 2 September 2026

Thank you for shopping with Prime Basket. We are an Australian-based general store offering a range of products and aim to make your shopping experience as simple and reliable as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Shipping Within Australia

We currently offer shipping across Australia.

Estimated delivery times are:

• Standard Shipping: 3–8 business days
• Express Shipping: 1–4 business days, where available

Delivery times are estimates and may vary depending on your location, the shipping carrier, weather conditions, public holidays, or other circumstances outside our control.

Remote and rural areas may require additional delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and the shipping method available for your order.

If we offer free shipping on selected products or orders, the applicable free-shipping conditions will be displayed on our website or at checkout.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to appear in the carrier's system.

If your tracking information has not updated for several business days, please contact us and we will assist you.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping charges may apply if you request that the order be reshipped.

If you notice an address error shortly after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Delayed or Lost Orders

Prime Basket is not responsible for delivery delays caused by shipping carriers, severe weather, natural disasters, public holidays, customs or other circumstances outside our reasonable control.

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us so we can investigate the issue with the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging, where applicable

We will review the issue and work with you to determine an appropriate solution.

Missing Items

If an item is missing from your order, please contact us promptly with your order number and details of the missing product so we can investigate.

International Shipping

At this time, Prime Basket primarily ships within Australia. If international shipping becomes available, the applicable countries, delivery times, shipping costs, and any additional taxes or duties will be displayed at checkout.

Contact Us

If you have any questions about your order or our shipping policy, please contact Prime Basket through the contact details provided on our website.

Prime Basket
Australian-Based General Store